Parking help

I paid but lost my pass

Check your inbox and spam folder for your parking confirmation. Its private link opens your pass and receipt.

If you still have the payment page open, use Check Payment Status or Refresh Status before paying again.

If you cannot find your confirmation, email us from the address used at checkout. Include your plate and state, parking date, approximate payment time, and amount. If you did not provide an email at checkout, include your receipt reference if available so support can verify the purchase.

I entered the wrong plate

Before paying: select “Edit plate” beside the payment summary and correct the plate and state.

Already paid: contact us from the email used at checkout. Include the plate entered, correct plate and state, parking date, and receipt reference if available. Support must verify the original purchase before a correction can be confirmed.

Sending a request does not change your parking pass. Keep your confirmation and check for a reply confirming the correction.

Paid through ParkWhiz?

Use the confirmation and support options in your ParkWhiz booking for receipt, reservation, or plate changes.